Made a mistake with your order? Not to worry, we've got you! You're now able to edit or cancel your order within 15 minutes of placing it.
You can do this on the order confiration page on our website. Please note, if any payment is required (e.g. shipping upgrade, adding products) you'll be taken to our checkout where you can use all our available payment methods. This must be paid within the 15 minute window.
These are the edits you're able to make:
Shipping address
- You can change any part of your address or enter a new address entirely. If you change the country, you may need to also change your shipping method and pay the difference if this is more expensive.
Upgrade shipping method
- If you need your order ASAP, you can upgrade and pay for a quicker shipping method, if one is available.
Product size
- You can easily change the size of your product(s). This will be dependant on stock availability.
Product colour
If you want to change your order to the same product in a different colour - no problem! This will be dependant on stock availability.
Add or remove products
- We make it easy to add and pay for new products on your order. You'll be taken to checkout to pay the difference. You can also remove products and will receive a refund.
Cancel your order
- If you no longer need your order, you can also choose to cancel it and we'll issue a refund.