You’re more than welcome to return your unwanted item(s) back to us, following our terms and conditions below. Please take a look to ensure your return is accepted and processed within our returns policy.
RETURNS TIMEFRAME
AU/NZ Customers have 45 days to return for store credit and 30 days to return for a refund or exchange.
These timeframes are from the date your order is placed. We don’t accept returns for unwanted items after our relevant returns period.
Exchanges are dependant on stock availability. Non-returnable items won't be available for return. Items must be returned within the relevant return timeframes specific to store credit, exchange and refunds.
ORIGINAL CONDITION
Hygiene and customer safety is really important to us, therefore please do your best to try on, handle and repackage items with care. In line with our sustainability strategy, items must be returned back to us in their original condition - unworn, undamaged, free of makeup, pet hairs, deodorant, perfume and must have all original tags and/or ribbons attached. All items will be inspected upon arrival back to our warehouse and failure to be returned in their original condition may lead to cleaning charges or refusal.
NON-RETURNABLE ITEMS
Whilst returns are an important part of the retail process, not all items can be returned back to us. Our non-returnable items include: Nipple Covers, Briefs and Thongs, Socks, Face Masks, Headbands, Ear Muffs, Headscarves, Hair Accessories, Halloween Accessories, Fitness Equipment and Water Bottles. Swimwear is returnable however we do require the hygiene stickers to remain intact and failure to do this will result in the item being non-returnable.
PROCESSING TIME
We aim to process all returns within 25 days of receiving them. The refund will be processed back to your original method of payment. We'll email you once we've received your return and processed your refund. We don't refund the original shipping fees unless there has been an issue on our behalf.
RESPONSIBILITY
Returned items are your responsibility until they reach us, so make sure they're packed up securely and can't get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you retain your proof of postage in case you need to contact us about your return.
We're not responsible for any items that are returned to us by mistake. If we're able to locate them (which is not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
Please return each individual order separately. We are unable to process your return if two or more orders are returned within the same parcel.
RETURN FEES
Return costs may vary. We offer some subsidised return fees and some self-post, depending on where you're returning from. If you're a new customer, your first return will be free of charge.