We're pleased to let you know that we have extended our returns policy to the below during the festive period which is effective from the 1st November 2024.
Customers have 60 days to return for a refund, exchange or store credit. This is from the date the order was placed. International return fees may vary and will be deducted from your return, unless you're using self-post.
If you're returning part exchange, part refund then your return will only be free if your exchange item value outweighs your refund item value. If you're a new customer, your first return will be free of charge.
Please note the extended returns policy ends 15th January 2025 where our return timeframes will revert back to 30 days to receive a refund or an exchange and 45 days to receive store credit.
Please do your best to try on, handle and repackage the items with care. Items must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
If you placed your order on this site (AU), please register your return here.
If you placed your order on our Oh Polly UK site, please register your return here.
If you placed your order on our Oh Polly US site, please register your return here.